The Ultimate Solution Phone System Maintenance Plan

For the period of the phone maintenance plan, we will:

• Install surge suppression on all electrical circuits.
• Supply an uninterruptible power supply to ensure proper AC current.
• Perform regularly scheduled preventative service calls to clean and test equipment.
• Perform PBX and Voicemail system backup and store off-site at LANstar Technologies.

We can remotely diagnose and repair system defects and, if necessary, dispatch a technician on location to:

• Isolate the trouble
• Identify and replace defective components
• Restore system programming to the most recent backup

Prior to beginning a phone system maintenance plan, we will:

• Perform an equipment audit to minimize maintenance cost by removing all unnecessary equipment.
• Perform environmental, ground and electrical audit to identify potential faults.
• Conduct a system audit to identify equipment requiring repair or replacement.
• Specify, where applicable, the purchase of required back up materials such as software tapes and flashcards.

Performing these steps allows us to not only ensure the maximum functionality of your phone system, but also to reduce your costs because we have reduced your risks.

Key features:

• Full Support for all software levels/revisions-No more unnecessary upgrades when your phone system is working just fine. Compare this to the manufacturers who typically only provide current level or one release back only.
• 8×5 Free Help Desk-Throughout the term of your contract you will have direct access to our expertly staffed free help desk as well as your account manager. Most providers charge for help desk service at rates of up to $300 an hour.
• Advanced Alarming Features-Our 24×7 alarming system lets us know immediately when there is a major problem on your system by alerting our Technicians’ computers and cell phones. We can even notify you if you’d like. Rest assured, in the rare case of the major problem, it WILL be handled immediately.
• Guaranteed Response Times-Because of our proactively process-driven maintenance, we can guarantee a 4 hour response time (for major outages) that begins the minute an alarm is generated or the customer opens a trouble ticket, whichever happens first. We often begin working on the problem remotely within minutes. Read the fine print in your current maintenance contract. There is no comparison.
• Our technicians are certified on Avaya equipment-Sounds like a “well, of course they are statement” doesn’t it. You might be surprised to learn how much that percentage varies depending on the area for other phone maintenance providers, including Avaya.
• Phone Carrier Service Troubleshooting-Ever call your provider only to be told it’s a problem with the carrier service? Then call the carrier service only to be told it’s a problem with your system? No more wasting hours of your time. As a LST phone maintenance client all you have to do is make the initial call, we’ll take it from there and keep you informed as to what is going on.
• On-Site spares of all major phone types

Coverage Times

LST Help Desk, diagnostic and dispatch service is available 8:00 am to 5:00 pm, Monday through Friday, excluding posted LST holidays. LST also provides 24×7, mission critical support in appropriate applications and upon customer request.

Response Times For major failures (defined as Attendant Console outage, PBX outage, or 25% outage of trunks and/or stations), a technician will be scheduled for dispatch on location within four coverage hours.

For non-major failures (all failures excluding major failure) a technician is scheduled to respond within twenty-four coverage hours.